Privacy Policy

AIFlowWorks ("we", "us", "our") operates the website aiflowworks.digital and provides workflow automation services to marketing agencies and creative studios. This Privacy Policy explains how we collect, hold, use and disclose personal information, and it has been prepared to comply with the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act.

This policy applies to personal information collected through this website, through direct communication such as email or phone, and through any onboarding or consultation process associated with our services.

1. What personal information we collect

The type of information we collect depends on how you interact with us. The table below summarises the main categories.

Data Type	Examples	Purpose of Collection
Contact details	Name, email address, phone number	Responding to enquiries, arranging consultations
Business information	Agency name, team size, workflow details you share with us	Understanding your requirements and tailoring information provided
Technical data	IP address, browser type, device type, pages visited	Site functionality, security, aggregate usage analysis
Cookie preferences	Consent choices stored via browser cookie	Remembering your cookie settings across visits
Communication records	Content of emails or messages sent to us	Maintaining a record of correspondence and responding appropriately

2. How we collect personal information

We collect personal information directly from you when you complete our contact form, send us an email, call our office, or otherwise communicate with us. We may also collect limited technical information automatically through standard web server logs and cookies, as described in our Cookie Policy.

3. How we use personal information

We use personal information to respond to enquiries about our workflow automation platform, to provide information you have requested, to maintain records of our communications, to improve the functionality and content of this website, and to comply with legal obligations where applicable. We do not use personal information to make automated decisions that produce legal or similarly significant effects concerning individuals.

4. Disclosure of personal information

We do not sell or rent personal information. We may disclose personal information to service providers who assist us in operating this website or responding to enquiries, such as hosting providers or email service providers, and only to the extent necessary for them to provide those services. We may also disclose information where required by Australian law or in response to a valid legal request.

5. Overseas disclosure

Some service providers we use, such as cloud hosting or email infrastructure providers, may store or process data outside Australia. Where this occurs, we take reasonable steps to ensure the overseas recipient handles personal information consistently with the Australian Privacy Principles, as required under APP 8.

6. Data security

We take reasonable technical and organisational steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This includes restricting access to personal information to personnel who need it to perform their role, and using secure connections for data transmission where practicable.

7. Data retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by applicable law, after which it is securely deleted or de-identified.

8. Access and correction

Under the Australian Privacy Principles, you have the right to request access to personal information we hold about you and to request correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. To make such a request, contact us using the details in section 11 below. We will respond within a reasonable timeframe.

9. Cookies

This website uses cookies to support functionality and understand aggregate usage. Full detail on the categories of cookies used, their purpose and duration is available in our Cookie Policy. You can manage your cookie preferences at any time through the cookie settings panel available on this site.

10. Complaints

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may lodge a complaint with us directly using the contact details below. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Contact us

For questions about this Privacy Policy or to make an access, correction or complaint request, contact us at:

AIFlowWorks
598 Albany Hwy, Victoria Park WA 6100, Australia
Email: info@aiflowworks.digital
Phone: +61 4 1355 5441

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The date at the top of this page indicates when it was last revised.